Question 1

What days do you offer appointments?

Accepted Answer

I offer appointments on Tuesdays, Wednesdays, and Thursdays, as well as Friday mornings. For those needing more flexibility, I also provide evening sessions on Tuesdays and Thursdays. If you’re unsure what time might work best, feel free to book a free consultation to chat about availability.

Question 2

What are your session fees?

Accepted Answer

Individual counselling  £60

Couples counselling £100

Hypnotherapy £80

Question 3

What’s the best way to get in touch to start therapy?

Accepted Answer

Due to the nature of my work, I’m not always able to answer phone calls during the day. The easiest and most reliable way to get started is by booking a free phone consultation through my website. Just click the 'Book a Call' button to choose a time that works for you. This initial chat gives us a chance to connect, talk about what you're looking for, and see if we're a good fit to work together.

Question 4

What should I do if I can't find any available slots for a consultation?

Accepted Answer

Consultations run on Thursday afternoons each week. If you're unable to see any available slots, it likely means I’ve currently closed consultations as I’m at full capacity and not taking on new clients at the moment. I do this to ensure I can give my existing clients the time and care they need. You're very welcome to check back again soon, as availability is updated regularly depending on my client schedule.

Question 5

What is hypnotherapy?

Accepted Answer

Hypnotherapy is a therapeutic technique that uses guided relaxation and focused attention to help you access a natural, trance-like state of awareness. In this deeply relaxed state, your mind becomes more open to positive suggestions and insights, allowing you to explore thoughts, feelings, and experiences at a deeper level. It’s not about being ‘under’ or losing control—you're always aware and in charge. Hypnotherapy can be especially helpful for addressing issues like anxiety, low self-esteem, emotional blocks, and unwanted habits. When combined with counselling, it can enhance your healing journey by supporting both conscious and subconscious change.

Question 6

What is walking talking therapy?

Accepted Answer

Walking talking therapy takes place outdoors and offers a more relaxed alternative to traditional sessions. Being in nature can help ease anxiety, improve clarity, and support emotional well-being while we talk side-by-side.

Question 7

What is your cancellation policy and why do you have one?

Accepted Answer

I require a minimum of 48 hours' notice to cancel a session. Cancellations with less than 48 hours' notice will be charged the full session fee.
This policy is an important boundary that helps protect my time, income, and the sustainability of my practice as a sole trader. It also ensures fairness to all clients by allowing others the opportunity to book available times. Thank you for respecting this policy and supporting the work that I do.

Question 8

How do you store my information, and how long do you keep records?

Accepted Answer

In line with GDPR requirements and my professional insurance policy, I securely store client records for five years after our work together ends. After this period, all records are safely and permanently deleted.
I use a secure online software system called WriteUpp to manage all client data, which is specifically designed for healthcare professionals and meets strict data protection standards. Additionally, I am registered with the Information Commissioner's Office (ICO) and pay a yearly fee to ensure I remain compliant with data protection regulations.
To further protect your confidentiality, I keep very minimal notes, recording only what is necessary. This approach ensures that, should records ever be requested by a court order, only essential and appropriate information is disclosed. Your confidentiality and the security of your information are my highest priorities.

Question 9

Do you offer hypnotherapy packages, and how do they work?

Accepted Answer

Yes, I offer hypnotherapy packages to provide structured support and help you get the most from your sessions. Packages are designed to focus on your specific goals and typically include a set number of sessions at a reduced rate compared to booking individually.
Working within a package allows us to build momentum, track your progress, and make lasting changes more effectively. During our initial consultation, we can discuss which package might best suit your needs, depending on the issue you'd like to work on.

Question 10

what is your privacy policy?

Accepted Answer

About This Notice
This Privacy Notice explains how I collect, use, and store personal information in accordance with UK GDPR. It applies to all therapy services I offer, including counselling, hypnotherapy, online sessions, and walking and talking therapy.
I am a dual-trained humanistic counsellor and hypnotherapist working with adults aged 18 and over. I am registered with the Information Commissioner’s Office (ICO), and I use secure, GDPR-compliant systems to manage your data.

What Information I Collect

Website Visitors
My website (hosted via Wix) may collect information such as your IP address, browser type, and activity via cookies to ensure site functionality and improve your experience.
Legal basis: Consent

Enquiries
If you contact me via my website, phone, or email, I will collect:
Your name
Contact details
Reason for enquiry
I use this information to respond to you and arrange a consultation or session. If you do not proceed, your data will be securely deleted after 12 months.
Legal basis: Legitimate Interest

Therapy Clients
If you begin therapy, I will collect and store:
Name, date of birth, address, contact details
Emergency contact details
GP and relevant health information
Notes from sessions (kept minimal and factual)
All data is securely stored using WriteUpp, a GDPR-compliant software system designed for healthcare professionals.
I keep records for 5 years after our last session, in line with my professional insurance requirements. Notes are kept minimal to protect confidentiality, especially in the event of a court order.
Legal basis: Contractual
Special category data (e.g. health): Explicit Consent

Confidentiality & Safeguarding
Everything discussed in therapy is confidential, except in the following circumstances:
If there is risk of serious harm to you or someone else
If required by law or a court order
In professional supervision (discussed anonymously)
When there is a safeguarding concern

How I Store Your Data
I use the following secure third-party systems:
WriteUpp – secure client notes and appointment scheduling
Wix – secure website and contact form hosting
Google Workspace – email communications
Google meets – for encrypted online therapy sessions
Your data is never sold or used for marketing.

Your Data Rights
You have the right to:
Be informed (via this notice)
Access your data
Correct inaccuracies
Request data deletion
Restrict or object to processing
Request data portability
To exercise any of these rights, please email me.

Concerns or Complaints
If you’re not satisfied with how your data is handled, you can contact the Information Commissioner’s Office (ICO):
 🔗 ico.org.uk
 📍 Wycliffe House, Water Lane, Wilmslow, SK9 5AF

Frequently asked questions